Privacy Policy

Introduction

Welcome to https://aurora-dialectical-behavioral-therapy-therapy.denvermentalhealthcare.com (hereafter referred to as “Aurora DBT Therapy,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, usage, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to our primary website, mobile applications, online forms, and any other digital services we offer. It is important to acknowledge that this privacy policy does not extend to third-party platforms or services that you may access through links on our site. Each of these third-party entities has its own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines our practices when:

You use our applications and services as an authorized user, accessing and interacting with the features we offer.
You visit our websites, which may be linked to this Privacy Policy.
We communicate with you via email, phone calls, text messages (SMS), or other channels, including newsletters, promotional materials, and support requests.

Personal Data Collection

We collect various types of personal information for different purposes, as described below:

Account Information: This includes your user name, password, and any registration details you provide to create an account on our platforms.
Payment Information: Details related to your payment methods, such as credit card numbers, billing addresses, and payment history, are securely stored for processing transactions.
Financial Information: We may collect financial data, including bank account details, for the purpose of financial services or transactions facilitated through our platform.
Purchase Information: Data about products or services you have purchased from us, such as order details, delivery addresses, and purchase history.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, may be collected to enhance user experience and analyze usage patterns.
Location Data: We access and store geographic information when you use our services, which helps us provide location-based content and services.
Feedback: Any comments, reviews, or ratings you share with us are valuable for improving our products and services.
Social Media Information: If you choose to connect our platform with your social media accounts, we may collect data from these platforms, including profile information and public posts.
Product Information: Details about the products or services you interact with, such as browsing history, product preferences, and interactions with customer support.

We gather this data through various means, including direct user input, automated tracking technologies (like cookies), and third-party service providers.

Cookies

Cookies are small text files placed on your device to enhance your experience on our website and provide valuable analytics. We use cookies for several purposes:

Strictly Necessary: These cookies enable core features and functionalities of our website, ensuring smooth navigation and access to secure areas.
Preference: They remember your preferences, such as language settings, to personalize your user experience.
Analytics: Analytics cookies help us understand how visitors use our site, providing insights into traffic patterns, allowing us to optimize content, and enhancing overall performance.

Users have the option to control non-essential (or tracking) cookies through our Cookie Manager, giving you autonomy over your data collection preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize your data from our systems and databases.

Security Measures

Aurora DBT Therapy implements robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption for data at rest and in transit, adhere to industry-standard security practices, and regularly test and update our security protocols. Additionally, we engage secure third-party processing partners who also maintain strict privacy and security standards.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you believe we have collected data from a minor in error, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access to your data and its processing details.
Request rectification (correction) of inaccurate or incomplete information.
Erasure (deletion) of your data under specific circumstances.
Restriction on the processing of your data in certain situations.
Right to data portability, allowing you to move or copy your data from our systems to another.
Objection to how we process your data for legitimate interests.
Non-discrimination for exercising your data protection rights.

To exercise these rights or if you have any data-related inquiries, please contact our Privacy Team via the channels provided below. We will respond to your requests in a timely manner.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage you to review it regularly for any updates.

Contact Information

For questions about privacy practices, to request access or deletion of your data, unsubscribe from communications, or report a concern, please contact us:

Email: contact@aurora-dialectical-behavioral-therapy-therapy.denvermentalhealthcare.com
Postal Mail: Privacy Team, Aurora DBT Therapy, [Address], Denver, CO, [Zip Code]